Last updated: 23 July 2026
Pharmacy Weight Loss Hexham | GPhC Registration No. 9012511 | Last Updated: July 2026
We are committed to protecting your personal information and being transparent about how we use it. This policy explains how Pharmacy Weight Loss Hexham collects, uses, and safeguards your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Pharmacy Weight Loss Hexham is a GPhC registered online pharmacy weight loss clinic serving patients in Hexham and across the UK. As a registered pharmacy (GPhC No. 9012511), we are a data controller responsible for your personal information. We take our obligations under UK data protection law seriously.
To provide safe and effective pharmacy services, we may collect the following information:
Personal details: Your full name, date of birth, address, email address, and phone number.
Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss treatment. This is classified as special category data and is handled with the highest level of care.
Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.
We use your personal information for the following purposes:
Providing pharmacy services: To assess your suitability for weight loss treatments, dispense medications safely, and process your orders. Once your consultation is approved by our pharmacist, we aim to dispatch your medication within 1 working day.
Clinical safety: To ensure your treatment is appropriate and to follow up on your progress or any clinical concerns.
Communication: To send order confirmations, dispatch notifications, and important service updates.
Legal compliance: To meet our obligations as a GPhC registered pharmacy, including maintaining accurate dispensing records as required by law.
Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.
Essential cookies are required for the website to function correctly and cannot be disabled. Analytics cookies help us understand visitor behaviour so we can improve our services. Preference cookies remember your settings and choices.
You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
We do not sell your personal data. We may share your information only in the following limited circumstances:
Healthcare providers: With your GP or other relevant healthcare professionals where it is necessary for your clinical safety or care.
Service providers: With trusted third parties who help us operate our services, such as secure payment processors and delivery partners, all of whom are contractually bound to protect your data.
Legal requirements: Where we are required to disclose information by law, regulation, or a legitimate request from a regulatory authority such as the GPhC or NHS.
All third parties we work with are required to handle your data in compliance with UK GDPR.
We retain patient records for a minimum of 8 years following your last interaction with our service, in line with NHS and GPhC guidance for pharmacy records. After this period, data is securely deleted or anonymised.
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised staff only.
If you have any questions about this privacy policy, wish to exercise any of your data rights, or have a concern about how your information is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk
You have the right under UK GDPR to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to request a portable copy of your data. Please contact us directly to make any such request.